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CLIENT SERVICE REPRESENTATIVE – Job #339

Position Type: Full-Time 40 hours per week, variable shift, including weekends and holidays.

Location: 415-6th Street, Lewiston, Idaho 

Primary Function: Responsible for receiving patients, taking messages, answering telephone inquiries, directing calls and data entry.   

Position Dimensions: Non-Exempt. 

Work Performed:

·        General clerical duties include answering multiple phone lines, accurate data entry, faxing, filing and taking messages.

·        Maintains all records required by laboratory guidelines.

·        Keeps up-to-date on Medicare compliance.

·        Establishes relationships with clients and laboratory staff to ensure continued communication and client satisfaction.

·        Complies with established laboratory policies, procedures and standards of operation.

·        Complies with laws, regulations and ethics standards concerning laboratory business and patient confidential information.

·        Cooperates with laboratory staff to achieve goals and maintain harmonious working relationships among employees.

·        Participates on committees as requested, and on laboratory and public relations projects as requested.

·        Attends meetings as required.

·        Compiles statistics and submits reports requested by the manager.

·        Orders supplies, equipment and forms as needed in the department.

·        Keeps work area neat and clean.

·        Assists in training new employees.

·        Phlebotomy experience a plus.

·        Performs other duties as directed.

 Experience Background:

·        General data entry skills required.

·        Customer service experience preferred.

 Requirements:

·        High school diploma or equivalent required.
·        Valid driver’s license. 

If you meet the above qualifications and are interested in this position, please send a resume to ccattron@pathregional.com  

 Drug Free Workplace

EOE

8/23/2018