Client Services Representative
Position Type/Hours:
Full-time, Monday-Friday, 9:00am – 6:00pm
Location:
Core Lab- Lewiston, Idaho – 1035 21st Street, Lewiston, Idaho
Primary Function:
Responsible for greeting and helping patients, triaging phone calls, data entry, and other items related to day-to-day operations.
Work Performed:
- Follow and demonstrate PRL’s core values, which includes mutual respect and teamwork, a collegial work environment, and commitment to staff and patient safety.
- Understand and adhere to all safety and HIPAA related standards to ensure high quality patient care.
- Provide superior customer service to all patients and clients.
- Establishes strong working relationships with clients and laboratory staff to ensure effective communication and client satisfaction.
- General clerical duties include answering multiple phone lines, accurate data entry, faxing, filing, and taking messages.
- Maintains all records required by laboratory guidelines.
- Keeps up to date on Medicare compliance.
- Complies with established laboratory policies, procedures, and standards of operation.
- Complies with laws, regulations, and ethical standards concerning laboratory business and patient confidential information.
- Assist with STAT or other specimen pickups at various locations using company vehicle.
- Assist in the training of new employees as requested.
- Attend meetings such as in-service meetings, department meetings, etc.
- Keep work area neat and clean.
- Performs other duties as assigned.
Experience Background:
- Typing, data entry, and technical skills preferred.
- Customer service experience preferred.
- Laboratory or Phlebotomy experience a plus.
Educational Background:
- High School Diploma or equivalent required.
Additional Information:
- High School Diploma or equivalent required.
Drug Free Workplace
EOE
01/01/2026